Terms and conditions

Valid from 01/01/2011

Overview of the webstore

E-commerce products sold by Ellibs Oy, Business ID 1464614-4. We sell our products to adult individuals, companies and organisations. Our webstore is always open and our market area is the whole world. All prices include the value added tax set by the Finnish government. We reserve the right to make changes to our prices.


Products can be ordered over the Internet at www.ellibs.com. A confirmation for all orders made via the webstore will be sent by email, stating the price of the order and the products ordered. Order confirmation is subject to the notification of an e-mail address when ordering. The customer agrees to the existing terms of delivery in connection with each order.

Order confirmation

We will send an email confirmation stating:
• the purchaser's name and email address
• the total sum of the order
• means of payment.
You can check the contents of your order from your user account on our website.

Methods of payment

Products and their postage are paid in conjunction with the order. The following methods of payment are available for the users of the webstore: Nordea, Osuuspankki, Sampo, Tapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, S-Pankki, Ålandsbanken and credit cards. Online payments are made by using the website of Suomen Verkkomaksut Oy. Payments can also be made beforehand by bank credit transfer.

Payments by Visa, Visa Electron or MasterCard If you would like to pay by Visa, Visa Electron or MasterCard, Ellibs Oy will act solely as the marketer of the respective products and services and will provide the products to the buyer. All complaints and claims for compensation will be handled by Suomen Verkkomaksut Oy.

With regard to payments made by Visa, Visa Electron or MasterCard, Suomen Verkkomaksut Oy acts as the merchant of the product and the trade transaction takes place between the customer and Suomen Verkkomaksut Oy. The seller is liable to meet all the responsibilities related to the trade. Suomen Verkkomaksut Oy is also the recipient of the payment.

Suomen Verkkomaksut Oy (Finnish Web Payments)
Business ID: FI21228397
Ohjelmakaari 10
Phone: +358 207 181830

Online banks

Suomen Verkkomaksut Oy (FI21228397) provides the financial and payment service for online payment in co-operation with Finnish banks and credit institutions. Suomen Verkkomaksut Oy buys the payment and disburses it to the seller. For the customer the service functions like a conventional online payment.

Delivery time

Download instructions and codes for the products ordered will be sent within 12 hours of placing the order.

Means of delivery

The download instructions and necessary codes will be delivered to customer's given email address.

Order cancellation

An order involving digital products may not be cancelled or refunded once the products have been downloaded or used online.


We reserve the right to change our terms of delivery. Before placing an order the customer should become familiar with our valid terms of delivery. Ellibs Oy handles all personal data on a completely confidential basis.