Revised to align with EFQM 2013, with addition of EFQM Scoring Summary Sheet and links to related books. Available in printed form and as an e-book, in English and Finnish.
The book describes through parallel examples how Al and Sam think and act when starting their consulting business with the help of EFQM, Baldrige or BEF framework and the ISO 9001 standard.
The book describes how they act and think in their role as professional service providers.
“The book's examples are extremely suitable for any professional service provider. As a sales and marketing consultant I find the examples extremely apt.
The book helps the entrepreneur starting out in business to analyse and evaluate his or her own actions, and it can best be used for exactly what it was written for - to help the beginning consultant with self-assessment." Paula Keltaniemi, marketing and sales consultant.
Nyckelord: business management, organizational management, strategic management, expert, expert entrepreneur, entrepreneurial, entrepreneurship, the self-employed, micro-enterprise, human resource management, partnerships, financial management, customer satisfaction, employee satisfaction, social, financial results, self-assessment, excellence model, efqm, european quality award model, the quality of management, quality control, process management, product development, service development, business processes, marketing development, resource management, management system, information and knowledge, products, services, customer relations, development, development management, continuous improvement, mission, vision, ethics, values, change management, customer needs, competitive, measurement, business start-up, self-employed