Globalization of Professional Services

1. Responding Strategically to Fundamental Changes in Professional Services: Aim and Scope of the Book
Ulrich Bäumer, Peter Kreutter, Wolfgang Messner

2. Consolidation Patterns in the IT Outsourcing Market: Past, Present, and Future
Katharina Grimme, Peter Kreutter

3. Market Entry and Expansion Strategies of Indian IT Firms into the European IT Outsourcing Industry
G. Shainesh, Zeeshan Sultan, Jürgen Weigand

4. Global Sourcing: Shifting the Focus from Cost Saving to a Strategic Set-up
Klaus-Dieter Gronwald

5. Strategically Organising for Innovation in Global Sourcing
Wolfgang Messner

6. Making Business Smart: How to Position for Business as a Service
Lars Theobaldt, Peter Vervest

7. Taking an Active M&A Role in the Consolidation of the Engineering Sector
Sören Bleßmann, Albert H. Savelberg

Part II. Successful Processes for Realisation

8. Balancing Industrialisation and Business Complexities
Thomas Reuner

9. Industrialization Lessons for the European Banking IT
Samarth Shekhar

10. Lean Management and Operations in the Global Professional Services Industry
Adam Bujak, Wailton Carvalho, Rangaraj Sriramulu

11. Transforming into a Networked Organization to Empower a Distributed Workforce
Oscar Berg, Philipp Rosenthal

12. Legal Framework of IT Outsourcing and Global Sourcing: A Comparative Approach from the Indian, Anglo/American and German Legal Perspective
Ulrich Bäumer, Prashant Mara

13. Service Analytics: Leveraging Data Across Enterprise Boundaries for Competitive Advantage
Hansjörg Fromm, François Habryn, Gerhard Satzger

14. The Power of the Customer and Its Implications for Business and IT Integration
Wendelin Frei, Oliver Koeth, Joseph Kronfli, Andreas Schlueter

Part III. Inspired Talent Management

15. Successful People Strategies for Innovation in Global Delivery and Virtual Teams
Clas Neumann

16. Diversity and Inclusion: A Business Imperative in Global Professional Services
Swati Jain, Richard Lobo

17. Advancing Intercultural Competencies for Global Collaboration
Wolfgang Messner, Norbert Schäfer

18. Emerging Economy: Emerging Talent
Shachi Irde, Madhuvanthi Ravi

Part IV. Experiences and Case Studies

19. Emerging Markets from an Indian Perspective: Focus on Germanic Countries
Som Mittal, Ameet Nivsarkar

20. Transformation Journey from Offshore Service Provider to Global Innovator
Sascha Schwarz, Carsten Hentrich

21. Departments in Transition: How Businesses Organise Their Knowledge Work
Frank Schabel, Andreas Stiehler

22. Internationalising the Departments for Devices and Accessories of a Communications Technology Company
Marit Loewer, Holger Neinhaus

Nyckelord: Computer Science, The Computer Industry, Project Management, Emerging Markets/Globalization, Management of Computing and Information Systems, Procurement