Brocke, Jan
Handbook on Business Process Management 2
Part I. Strategic Alignment
1. Delivering Business Strategy Through Process Management
Roger Burlton
2. Management of Process Excellence
Mathias Kirchmer
3. Process Capital as Strategic Success Factor: The Lufthansa Example
Markus Brenner, André Coners
4. Process Classification Frameworks
Chris Aitken, Christine Stephenson, Ryan Brinkworth
5. Taxonomy of Business Process Management Approaches
Tobias Bucher, Robert Winter
6. Process Performance Management
Diana Heckl, Jürgen Moormann
7. Business Process Analytics
Michael Mühlen, Robert Shapiro
8. Managing Regulatory Compliance in Business Processes
Shazia Sadiq, Guido Governatori
9. Prioritizing Process Improvement: An Example from the Australian Financial Services Sector
Wasana Bandara, Alain Guillemain, Paul Coogans
Part II. Governance
10. Business Process Governance
M. Lynne Markus, Dax D. Jacobson
11. Business Process Management Governance
Andrew Spanyi
12. The Process of Business Process Management
August-Wilhelm Scheer, Eric Brabänder
13. The Service Portfolio of a BPM Center of Excellence
Michael Rosemann
14. BPM Center of Excellence: The Case of a Brazilian Company
Leandro Jesus, André Macieira, Daniel Karrer, Heitor Caulliraux
15. Business Process Standardization
Roger Tregear
16. BPO through the BPM Lens: A Case Study
Jyoti M. Bhat, Jude Fernandez, Manish Kumar, Sukriti Goel
17. Toward a Global Process Management System: The ThyssenKrupp Presta Case
Stefan Novotny, Nicholas Rohmann
18. Business Process Maturity in Public Administrations
Jörg Zwicker, Peter Fettke, Peter Loos
Part III. People and Culture
19. Expertise in Business Process Management
Alexandra Kokkonen, Wasana Bandara
20. Business Process Management Curriculum
Yvonne Lederer Antonucci
21. Dealing with Human-Driven Processes
Keith Harrison-Broninski
22. Knowledge Engineering in Business Process Management
Dimitris Karagiannis, Robert Woitsch
23. Cultural Change in Process Management
Ulrike Baumöl
24. Managing Creativity-intensive Processes: Learning from Film and Visual Effects Production
Stefan Seidel, Katherine Shortland, David Court, Didier Elzinga
25. Global Processes and Data: The Culture Journey at Hilti Corporation
Jan Brocke, Martin Petry, Theresa Sinnl, Bo Østerberg Kristensen, Christian Sonnenberg
26. An Organizational Approach to BPM: The Experience of an Australian Transport Provider
Tonia Bruin, Gaby Doebeli
Nyckelord: Economics/Management Science, Business Information Systems, Information Systems Applications (incl.Internet)
- Författare
- Brocke, Jan
- Rosemann, Michael
- Utgivare
- Springer
- Utgivningsår
- 2010
- Språk
- en
- Utgåva
- 1
- Serie
- International Handbooks on Information Systems
- Sidantal
- 635 sidor
- Kategori
- Ekonomisk
- Format
- E-bok
- eISBN (PDF)
- 9783642019821