Handbook on Business Process Management 1

Part I. Introduction

1. What is Business Process Management?
Michael Hammer

2. Process Management for Knowledge Work
Thomas H. Davenport

3. The Scope and Evolution of Business Process Management
Paul Harmon

4. A Framework for Defining and Designing the Structure of Work
Geary A. Rummler, Alan J. Ramias

5. The Six Core Elements of Business Process Management
Michael Rosemann, Jan Brocke

Part II. Methods

6. Six Sigma and Business Process Management
Sue Conger

7. Business Process Model Abstraction
Artem Polyvyanyy, Sergey Smirnov, Mathias Weske

8. Business Process Quality Management
Hajo A. Reijers, Jan Mendling, Jan Recker

9. Semantic Business Process Management
Jörg Becker, Daniel Pfeiffer, Thorsten Falk, Michael Räckers

10. Analysis and Design of Business Processes Using BPMN
Gustav Aagesen, John Krogstie

11. Configuration and Management of Process Variants
Alena Hallerbach, Thomas Bauer, Manfred Reichert

12. Process Choreography Modeling
Alistair Barros, Thomas Hettel, Christian Flender

13. Collaborative Process Modeling: The Intersport Case Study
Mikael Lind, Ulf Seigerroth

14. Designing Business Processes with a Recommendation-Based Editor
Agnes Koschmider, Andreas Oberweis

15. Business Process Simulation
Wil M. P. Aalst, Joyce Nakatumba, Anne Rozinat, Nick Russell

16. BPM Tool Selection: The Case of the Queensland Court of Justice
Islay Davies, Micheal Reeves

17. Implementing Six Sigma for Improving Business Processes at an Automotive Bank
Florian Johannsen, Susanne Leist, Gregor Zellner

Part III. Process-aware Information Systems

18. Workflow Management
Chun Ouyang, Michael Adams, Moe Thandar Wynn, Arthur H. M. Hofstede

19. A Framework for Designing Resource-Driven Workflows
Akhil Kumar, Jianrui Wang

20. Service-Enabled Process Management
Marlon Dumas, Thomas Kohlborn

21. BPM Meets SOA
Fred A. Cummins

22. Integrated Business Process and Service Management
Thomas Gulledge

23. Business Process Management and Semantic Interoperability
Alexander Dreiling

24. Business Process Management Standards
Frank Leymann, Dimka Karastoyanova, Michael P. Papazoglou

25. Modeling Interorganizational Business Processes
Marco Zapletal, Rainer Schuster, Philipp Liegl, Christian Huemer, Birgit Hofreiter

26. Enterprise 2.0 Meets Business Process Management
Sandy Kemsley

Nyckelord: Economics/Management Science, Business Information Systems, Information Systems Applications (incl.Internet)