Zero Outage

1. Introduction – Zero Outage as a Guiding Principle for IT
Stephan Kasulke, Jasmin Bensch

2. Different Perspectives on Quality
Stephan Kasulke, Jasmin Bensch

3. ISO, ITIL & Co. – A Baseline and Orientation How-To
Stephan Kasulke, Jasmin Bensch

4. Focus on Quality – Trends and the Realities of Business
Stephan Kasulke, Jasmin Bensch

5. Building a Solid Foundation: The Four Cornerstones of Quality Management
Stephan Kasulke, Jasmin Bensch

6. Quality in the Organization: From Individual Functions to a Zero Outage Organization
Stephan Kasulke, Jasmin Bensch

7. Operational Quality: Zero Outage Ensures Reliability and Sustainability
Stephan Kasulke, Jasmin Bensch

8. The Zero Outage Quality Roadmap: Ensuring Quality Step by Step
Stephan Kasulke, Jasmin Bensch

9. Quality in Projects: Achieving Success through Standards and Transparency
Stephan Kasulke, Jasmin Bensch

10. From Customer Perception to Customer Satisfaction
Stephan Kasulke, Jasmin Bensch

11. The Challenge of Statutory Regulations
Stephan Kasulke, Jasmin Bensch

12. Ensuring Maximum Security
Stephan Kasulke, Jasmin Bensch

13. Business Continuity Management: Managing Crises Successfully
Stephan Kasulke, Jasmin Bensch

14. Partner and Supplier Management: Achieving Success Together
Stephan Kasulke, Jasmin Bensch

15. Initiating and Growing a Zero Outage Culture
Stephan Kasulke, Jasmin Bensch

Nyckelord: Business and Management, Business Process Management, Information Systems Applications (incl. Internet), Business IT Infrastructure