Advancing Workplace Mediation Through Integration of Theory and Practice

1. Promoting Effective Workplace Mediation
Katalien Bollen, Martin Euwema, Lourdes Munduate

Part I. The Mediation Process

2. Getting Beyond Win-Lose and Win-Win: A Situated Model of Adaptive Mediation
Peter T. Coleman, Katharina G. Kugler, Kyong Mazzaro

3. Workplace Mediation: Searching for Underlying Motives and Interests
Elisabeth Kals, Kathrin Thiel, Susanne Freund

4. A Psychological Toolbox for Mediators: From Theory and Research to Best Practices
Klaus Harnack

5. Workplace Mediation: Lessons from Negotiation Theory
Benjamin P. Höhne, David D. Loschelder, Lisa Gutenbrunner, Johann M. Majer, Roman Trötschel

Part II. The Context of Workplace Mediation

6. Mediation and Conflict Coaching in Organizational Dispute Systems
Tricia S. Jones

7. HRM Practices and Mediation: Lessons Learnt from the UK
Ria Deakin

8. Towards an Integrated Workplace Mediation System: Reflections on the South African Experience
Barney Jordaan, Greet Wulf

9. Mandatory Workplace Mediation
Virginia Vilches Such, Alain Laurent Verbeke, Carrie Menkel-Meadow

Part III. Mediation and Other Third Party Roles in the Organization

10. An Appreciative Approach to Conflict: Mediation and Conflict Coaching
Ross Brinkert

11. Manager as Mediator: Attitude, Technique, and Process in Constructive Conflict Resolution in the Workplace
Thelma Butts

12. Conflict-Positive Organizations: Applying Mediation and Conflict Management Research
Dean Tjosvold, Paulina Wan, Moureen Tang

Part IV. New Developments

13. Looking Back to Leap Forward: The Potential for e-mediation at Work
Jennifer Parlamis, Noam Ebner, Lorianne D. Mitchell

14. It Takes Three to Tango: The Geometry of Workplace Mediation
Lourdes Munduate, Katalien Bollen, Martin Euwema

Nyckelord: Psychology, Industrial and Organizational Psychology, Human Resource Management, Organizational Studies, Economic Sociology, Office Management, Cultural Management