Design Science in Tourism

Part I. The Foundations of Tourism Design

1. Introduction to Tourism Design and Design Science in Tourism
Daniel R. Fesenmaier, Zheng Xiang

2. Tourism Experience and Tourism Design
Jeongmi (Jamie) Kim, Daniel R. Fesenmaier

3. Emotions in Tourism: From Exploration to Design
Serena Volo

4. Emotions in Tourism: From Consumer Behavior to Destination Management
Anna Scuttari, Harald Pechlaner

5. Authenticity for Tourism Design and Experience
Jillian M. Rickly, Scott McCabe

6. An Uncanny Night in a Nature Bubble: Designing Embodied Sleeping Experiences
Tarja Salmela, Anu Valtonen, Satu Miettinen

Part II. The Tools of Tourism Design

7. Stories as a Tourist Experience Design Tool
Gianna Moscardo

8. Destinations and Value Co-creation: Designing Experiences as Processes
Juergen Gnoth

9. Social Systems and Tourism Design
Mike Peters

10. Atmospherics and the Touristic Experience
Anna S. Mattila, Lisa (Yixing) Gao

11. Designing Tourism Services in an Era of Information Overload
Vince Magnini

12. Technology and Behavioral Design in Tourism
Iis P. Tussyadiah

Part III. Managing the Dynamics of the Tourism System

13. The Dynamics of Destinations and Tourism Development
Pietro Beritelli, Christian Laesser

14. Experiences Through Design and Innovation Along Touch Points
Florian J. Zach, Dejan Krizaj

15. When Design Goes Wrong? Diagnostic Tools for Detecting and Overcoming Failures in Service Experience
Astrid Dickinger, Daniel Leung

16. Concluding Remarks: Tourism Design and the Future of Tourism
Joseph T. O’Leary, Daniel Fesenmaier

Nyckelord: Business and Management, Tourism Management, Marketing, e-Business/e-Commerce, Business Information Systems