Patient Flow

Part I. Integrated Healthcare Systems

1. Modeling Patient Flows Through the Health care System
Randolph Hall, David Belson, Pavan Murali, Maged Dessouky

2. Interdependency of Hospital Departments and Hospital-Wide Patient Flows
Alexander Kolker

3. Hospitals and Clinical Facilities, Processes, and Design for Patient Flow
Michael Williams

Part II. Crowding and the Consequences of Delay

4. Emergency Department Crowding: The Nature of the Problem and Why It Matters
Kirk Jensen

5. The Consequences of Emergency Department Crowding and Delays for Patients
Megan McHugh

6. Access to Surgery and Medical Consequences of Delays
Boris Sobolev, Adrian Levy, Lisa Kuramoto

Part III. Demand, Prioritization and Appointments

7. Breakthrough Demand–Capacity Management Strategies to Improve Hospital Flow, Safety, and Satisfaction
Linda Kosnik

8. Managing Patient Appointments in Primary Care
Sergei Savin

9. Waiting Lists for Surgery
Emilio Cerdá, Laura Pablos, Maria V. Rodriguez

10. Triage in Nonemergency Services
Katherine Harding, Nicholas Taylor

Part IV. Modeling and Analysis Tools

11. Personnel Staffing and Scheduling
Michael Warner

12. Discrete-Event Simulation of Health care Systems
Sheldon H. Jacobson, Shane N. Hall, James R. Swisher

13. Process Mapping of a Regional Trauma System
David C. Evans, Douglas L. Andrusiek, Boris Sobolev

14. Forecasting Demand for Regional Health Care
Peter Congdon

15. Queueing Analysis in Health Care
Linda Green

16. Rapid Distribution of Medical Supplies
Maged Dessouky, Fernando Ordóñez, Hongzhong Jia, Zhihong Shen

Part V. Implementing Change

17. Using a Diagnostic to Focus Hospital Flow Improvement Strategies
Roger Resar

18. Improving Patient Satisfaction Through Flow
Kirk Jensen

19. Mayo Post Acute Care Program and Care Continuum
Mark Lindsay

20. A Logistics Approach for Hospital Process Improvements
Jan Vissers

21. Managing a Patient Flow Improvement Project
David Belson

Nyckelord: Economics/Management Science, Operation Research/Decision Theory, Health Administration, Operations Research, Management Science