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Omarini, Anna

Retail Banking

Omarini, Anna - Retail Banking, e-bok

163,65€

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ISBN: 9781137392558
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Table of contents

Part I. Setting the Scene: Using Past Experience to Inform the Future of Retail Banking

1. Introduction: From Banking to Retail Banking
Anna Omarini

2. The History Lesson and the Need to Turnaround
Anna Omarini

3. The Customer-Centric Perspective and How to Get It
Anna Omarini

Part II. Controlling Consumption and Engaging Customers Seems to be the Issue for Every Retail Business

4. Winning the War for the Modern Customer
Martin Butler

5. The Modern Bank Customer
Anna Omarini

Part III. The Retail Banking of Tomorrow

6. Business Transformation, Strategy, and Organization: The Issue is in the Execution
Anna Omarini

7. Conclusions and Recommendations
Anna Omarini

Nyckelord: Science, Science, general

Författare
Utgivare
Springer
Utgivningsår
2015
Språk
en
Utgåva
1
Serie
Palgrave Macmillan Studies in Banking and Financial Institutions
Sidantal
323 sidor
Kategorier
Naturvetenskaper
 
Teknologi, energi, trafik
Format
E-bok
eISBN (PDF)
9781137392558
Tryckt ISBN
978-1-349-67880-8

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