Patient-Centred Health Care

1. Introduction
Mary A. Keating, Aoife M. McDermott, Kathleen Montgomery

Part I. Conceptions and Cultures of Patient-Centred Care

2. Developments in Conceptions of Patient-Centred Care: Implementation Challenges in the Context of High-Risk Therapy
Kathleen Montgomery

3. The Continuum of Resident-Centred Care in US Nursing Homes
Nicholas G. Castle, Jamie C. Ferguson-Rome

4. Reconceptualizing Institutional Abuse: Formulating Problems and Solutions in Residential Care
Diane Burns, Paula Hyde, Anne Killett

5. The Place of Patient-Centred Care in Medical Professional Culture: A Qualitative Study
Wendy Lipworth, Miles Little, Jill Gordon, Pippa Markham, Ian Kerridge

Part II. Coordinating for Patient-Centred Care

6. Capacity for Care: Meta-Ethnography of Acute Care Nurses’ Experiences of the Nurse-Patient Relationship
Jackie Bridges, Caroline Nicholson, Jill Maben, Catherine Pope, Mary Flatley, Charlotte Wilkinson, Julienne Meyer, Maria Tziggili

7. Creating an Enriched Environment of Care for Older People, Staff and Family Carers: Relational Practice and Organizational Culture Change in Health and Social Care
Mike Nolan

8. Promoting Patient-Centred Health Care: An Empirically Derived Organizational Model of Interprofessional Collaboration
David Greenfield, Peter Nugus, Joanne Travaglia, Jeffrey Braithwaite

9. From a Project Team to a Community of Practice? An Exploration of Boundary and Identity in the Context of Healthcare Collaboration
Roman Kislov

Part III. Communication in Patient-Centred Care

10. Is Poor Quality of Care Built into the System? ‘Routinising’ Clinician Communication as an Essential Element of Care Quality
Ros Sorensen, Glenn Paull, Linda Magann, Jan Maree Davis

11. Giving Voice in a Multi-Voiced Environment: The Challenges of Palliative Care Policy Implementation in Acute Care
Geralyn Hynes, David Coghlan, Mary McCarron

12. Rejections of Treatment Recommendations through Humour
Andrea C. Schöpf, Gillian S. Martin, Mary A. Keating

13. An Expanded Shared Decision-Making Model for Interprofessional Settings
Mirjam Koerner, Anne-Kathrin Steger, Heike Ehrhardt, Juergen Bengel

Part IV. Innovations in Patient-Centred Care

14. Testing Accelerated Experience-Based Co-design: Using a National Archive of Patient Experience Narrative Interviews to Promote Rapid Patient-Centred Service Improvement
Louise Locock, Glenn Robert, Annette Boaz, Caroline Shuldham, Jonathan Fielden, Sue Ziebland

15. Shared Decision-Making and Decision Aid Implementation: Stakeholder Views
Anne D. Renz, Carolyn A. Watts, Douglas A. Conrad

16. Coordination of Care in Emergency Departments: A Comparative International Ethnography
Peter Nugus, Anne Schoenmakers, Jeffrey Braithwaite

17. Models of User Involvement in Mental Health
Marianne Storm, Adrian Edwards

18. Concluding Comments
Mary A. Keating, Aoife M. McDermott, Kathleen Montgomery

Nyckelord: Business and Management, Management, Organization, Public Health, Development Studies, Business Ethics, Social Policy