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Varcasia, Cecilia

Business and Service Telephone Conversations

Varcasia, Cecilia - Business and Service Telephone Conversations, e-bok

94,45€

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ISBN: 9781137286185
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Table of contents

1. Introduction
Cecilia Varcasia

2. Theoretical Framework
Cecilia Varcasia

3. Data and Methodology
Cecilia Varcasia

4. Simple Response Format to the Request
Cecilia Varcasia

5. Response plus Extension
Cecilia Varcasia

6. Insertion Sequence Followed by the Response
Cecilia Varcasia

7. The Caller Leads the Conversation
Cecilia Varcasia

8. The Different Response Formats at One Glance
Cecilia Varcasia

9. Service Encounters and Call Centre Training Implications
Cecilia Varcasia

10. Conclusions and Implications
Cecilia Varcasia

Nyckelord: Linguistics, Sociolinguistics, Communication Studies, Translation Studies, Discourse Analysis

Författare
Utgivare
Springer
Utgivningsår
2013
Språk
en
Utgåva
1
Sidantal
190 sidor
Kategori
Språk
Format
E-bok
eISBN (PDF)
9781137286185
Tryckt ISBN
978-1-349-44919-4

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