Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance

HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY

"I LOVE THIS BOOK!"
—CHESTER ELTON,New York Timesbestselling author ofAll InandWhat Motivates Me

"When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization."
—MARSHALL GOLDSMITH,executive coach andNew York Timesbestselling author

"Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority."
—LISA BODELL,CEO of Futurethink and author ofWhy Simple Wins

"This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees."
—CHIP CONLEY,New York Timesbestselling author and hospitality entrepreneur

The question is not, "does your company have a culture?" The question is, "does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?"

Every executive and manager has a responsibility to positively influence their workplace culture.Culture Hackergives you the tools and insights to do it with simplicity and style.

Culture Hackerexplains:

• Twelve high-impact hacks to improve employee experience and performance
• How to delight and retain a multi-generational workforce
• The factors determining whether or not your employees deliver outstanding customer service

Nyckelord:

organizational culture; transforming culture; cultural change; employee engagement; employee recognition; employee buy-in; maximizing performance; improving productivity; improving employee attitudes; culture of engagement; employee experience; customer experience; employee performance; people management; accountability; employee development; talent retention; onboarding; management; management training; defining company culture; small business HR; improving company culture