Berenbaum, Diane
How to Talk to Customers: Create a Great Impression Every Time with MAGIC
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.
For more on this book, visit www.howtotalktocustomers.com
Nyckelord: customer service, General & Introductory Business & Management, General & Introductory Business & Management
- Författare
- Berenbaum, Diane
- Larkin, Tom
- Utgivare
- John Wiley and Sons, Inc.
- Utgivningsår
- 2007
- Språk
- en
- Utgåva
- 1
- Sidantal
- 224 sidor
- Kategori
- Ekonomisk
- Format
- E-bok
- eISBN (ePUB)
- 9781118047354
- Tryckt ISBN
- 9780787987527