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Thomas, Ann

Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback

Thomas, Ann - Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback, e-bok

22,00€

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ISBN: 9780470627426
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Make customer feedback work for your business.

Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.

Pay Attention! paves the way. Your company wins when you:

  • Understand Customer Expectations
  • Embrace and implement The RATER Factors
  • Define who you are and what you offer
  • Become E.T.D.B.W. (Easy To Do Business With)
  • Connect with your audience in all mediums
  • React appropriately and respond immediately to customer feedback
  • Recover sincerely when things go wrong

All you need is to Pay Attention!

Författare
 
Utgivare
John Wiley and Sons, Inc.
Utgivningsår
2010
Språk
en
Utgåva
1
Sidantal
240 sidor
Kategori
Ekonomisk
Format
E-bok
eISBN (ePUB)
9780470627426
Tryckt ISBN
9780470563557

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