What's the Secret?: To Providing a World-Class Customer Experience

What's the Secret? gives you an inside look at the world-class customer service strategiesof some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

Nyckelord: secret; mediocrity; everincreasing; world; real; differentiation; customer; competitive; blueprint; work; dijuliuss; businesses; companies; compelling experiences; above; beyond mundane; dijulius; downinthetrenches