Technology and Offshore Outsourcing Strategies

1. Introduction
Peter Brudenall

Part I. A Framework for Successful Outsourcing

2. From Fixed Contracts to Dynamic Partnerships: Successful Outsourcing in a Changing World
Darren Dalcher

Part II. Strategies for Offshore Outsourcing

3. Strategic Offshoring: Decision Analysis, Best Practices, and Emerging Trends
Dan B. D. Bhide

4. The Politics of Offshoring: Trends, Risks and Strategies
Paul Morrison

5. Offshoring: Hidden Benefits and Hidden Costs
Paul Davies

Part III. Understanding Business Process Outsourcing

6. Business Process Outsourcing: A Manager’s Guide to Understanding the Market Phenomenon
Ashok C. Devata, Rachna Kumar, Theophanis Stratopoulos

7. Offshore Business Process Outsourcing: Strategies to Minimise Failure
Jonathan Chevallier, Hilary Robertson

Part IV. Achieving Business Transformation Through Outsourcing

8. BPO as Enterprise Partnership: The BAE-XChanging Transformation Strategy for HR Procurement
Mary Lacity, Leslie Willcocks, David Feeny

9. Sustainable Transformation. Where IT Outsourcing Falls Short and BPO Must Deliver
Mike Friend

Part V. Managing the Outsourcing Relationship

10. How to Manage the Outsourcing Relationship
Graham Beck

11. Designing Successful Outsourcing Relationships — Selected Techniques from a Lifecycle Perspective
Sara Cullen

Part VI. The Legal Foundations

12. The Outsourcing Contract: Structure and Tactics
Peter Brudenall

13. Systems Development Outsourcing: Lessons from Litigation
Mike Chiasson, Al Dexter, David Wotherspoon

Part VII. Looking Ahead — Issues for the Future

14. The Future of Offshore Outsourcing as a Strategic Management Tool
Mark Kobayashi-Hillary

15. Utility Computing: A Better Model for Outsourcing Success?
Jeff Kaplan

Nyckelord: Business and Management, Management, Operations Management, Business Strategy/Leadership