Performance Management

Part I. A Multidisciplinary Approach to Performance Management

1. Introduction and Overview
Jacky Holloway, Richard Thorpe

2. The Characteristics of Performance Management Research — Implications and Challenges
Richard Thorpe, Tony Beasley

3. Performance Management: A Framework for Analysis
David Otley

4. Currents and Controversies in Contemporary Performance Management
Carmel Nahlik

Part II. Performance Management Research: Contributions from Disciplines and Domains

5. Performance Management: An Occupational Psychology and Organizational Behaviour Perspective
Anne Fearfull, Gail P. Clarkson

6. Taking a Human Resource Management Perspective on Performance Management
Liz Houldsworth, Sue Burkinshaw

7. Performance Measurement and Performance Management: The Operations Management Perspective
David Barnes, Zoe Radnor

8. Managing and Measuring Project Performance
David Bryde, Fiona Lettice, Martin Wickes

9. Performance Management and Operational Research: A Marriage Made in Heaven?
Peter C. Smith, Maria Goddard

10. Marketing and the Bottom Line: Assessing Marketing Performance
Tim Ambler

11. Open Performance Management: The Internet and Electronic Observability
Steve Little

12. An Accounting and Finance Perspective on Performance Measurement and Management
Stan Brignall

13. Measuring and Managing Intangible Assets
Bernard Marr

14. Political Economy Perspectives on Performance Measurement
Tony Bovaird

15. Performance in Small Firms
Richard Thorpe, Jean Clarke

16. Performance in the Public Services
Richard Kerley

17. Performance Management in the Voluntary Sector
S. Andrew Morton

Part III. Towards a Multidisciplinary Perspective on Performance Management

18. Viewing Performance
Richard Thorpe, Jacky Holloway

19. Conclusions and Reflections
Jacky Holloway, Richard Thorpe

Nyckelord: Business and Management, Management