A clearer, more accurate performance management strategy
Measurement Madness presents a level-headed approach to performance management, helping leaders avoid the often-bizarre unintended consequences of KPIs. Using real life examples of measurement gone wrong, this book details how each…
Why Politics are Perceived as Illegitimate
How to Understand Political Behaviour in Organisations
Constructive Political Behaviour
DAVID BUTCHER is Director of the General Management…
This book breaks new ground in human resource management through focusing on specific themes written by a range of European experts drawing on a common survey. As such it is a major progression from previous texts that lack a coherent, cross-national database. Representing a truly collaborative…
…Organizations claiming to practise key account management should equip everyone involved with a copy, so they really understand what they are supposed to be doing. Anything less is just old-fashioned selling."
Developing successful business-to-business relationships…
…The message is focus on your strengths and know how to use others in order to clearly differentiate!
The Public Services
The New Entrants
ANDREW KAKABADSE is Professor of Management…
…It combines a theoretical management perspective with a practical 'how-to' element. Boxed mini-cases, a step-by-step guide to producing a business plan and full length case studies give it great practical application.
'Entrepreneurship and Small Business' is written…
This is a practical leadership guide for anyone in management concerned with what their life, career and leadership capabilities will look like once they approach and enter what used to be the traditional 'retirement' age and move into the second half of…
Part One: Gurus on parade
· Chapter 1 - A taster of the gurus
· Chapter 2 - Key strategic concepts
· Chapter 3 - A detailed guru-by-guru guide
Part Two: Case studies
· Chapter 4 - Champney's Health Resort
· Chapter 5 - Marks and Spencer
Part Three: Managing your strategy and facing…
—Professor Philip Kotler, Kellogg Graduate School of Management, and author of Marketing Management
"A fantastic book, full of relevant learning. The mass market is dead. The consumer is boss. Imagination,…
…The authors don't expect readers to agree with it all, but the readers will undoubtedly gain some fresh insights and perspectives on the multiple issues facing management in a rapidly changing industry."
--Chris Lendrum CBE, Recently retired Vice Chairman, Barclays…