Service Innovation

Part I. Services, Service Systems, and Value Co-creation

1. Twenty Years of Service Innovation Research
Ian Miles

2. Zooming Out and Zooming In: Service Ecosystems as Venues for Collaborative Innovation
Heiko Wieland, Stephen L. Vargo, Melissa Archpru Akaka

3. Service Ecosystems Innovation in Systemic Perspective: Transitions and Coevolutions
Kyoichi Kijima, Marja Toivonen, Sampsa Ruutu

4. Social Innovation and its Relationships with Service and System Innovations
Luis Rubalcaba

Part II. Managing Service Innovation

5. Developing Service-Based Business Models: Which Innovation Capability for Which Innovation Dimension?
Matthijs J. Janssen, Pim Hertog

6. Innovating in Practices
Tiziana Russo-Spena, Cristina Mele

7. Innovating Services Through Experiences: An Investigation of Servicescape’s Pivotal Role
Antonella Carù, Laura Colm, Bernard Cova

8. Struggling at the Front Line: ICT and Service Innovation
Silvia Gliem, Christiane Hipp

Part III. Opportunities and Challenges for Service Innovation in Different Contexts

9. Service Innovation for Sustainability: Paths for Greening Through Service Innovation
Faridah Djellal, Faïz Gallouj

10. Innovation in Public Service Systems
Lars Fuglsang, Jon Sundbo

11. Service Innovation in Industrial Contexts
Christian Kowalkowski

12. The Role of Knowledge-Intensive Business Services in Innovation System: The Case of China
Jiang Wei, Dan Zhou

13. Internationalization as Innovation Driver in Services
Patrik Ström, Robert Wentrup

Avainsanat: Business and Management, Services, Innovation/Technology Management, IT in Business