Strategic Management of Professional Service Firms

1. The World of Professional Service Firms
Stephan Kaiser, Max Josef Ringlstetter

2. The Business of Professional Service Firms
Stephan Kaiser, Max Josef Ringlstetter

3. The Subsectors of Professional Service Firms
Stephan Kaiser, Max Josef Ringlstetter

4.
Quality ManagementQuality Management


Stephan Kaiser, Max Josef Ringlstetter

5. Knowledge Management and InnovationInnovation


Stephan Kaiser, Max Josef Ringlstetter

6. Marketing and Relationship Management
Stephan Kaiser, Max Josef Ringlstetter

7. Human Resource Management in Professional Service Firms
Stephan Kaiser, Max Josef Ringlstetter

8. Professional Service Firms as High Performance Work Systems
Stephan Kaiser, Max Josef Ringlstetter

9. Work-Life Balance in Professional Service Firms
Stephan Kaiser, Max Josef Ringlstetter

10. The Alumni NetworkAlumni Network


Stephan Kaiser, Max Josef Ringlstetter

11. Strategic Development of Professional Service Firms
Stephan Kaiser, Max Josef Ringlstetter

12.
NetworkingNetworking
as a Strategy for Small and Medium Professional Service Firms
Stephan Kaiser, Max Josef Ringlstetter

13. Surviving CrisesCrises
– Crisis Management
Stephan Kaiser, Max Josef Ringlstetter

14.
Archetype ChangeArchetype Change
Towards Management
Stephan Kaiser, Max Josef Ringlstetter

Avainsanat: Economics/Management Science, Management/Business for Professionals, Organization/Planning, Personnel Management