Corporate Performance Management

1. From Process Documentation to Corporate Performance Management
August-Wilhelm Scheer, Wolfram Jost

Part 1:.Conception and Methodology of Corporate Performance Management Solutions from IDS Scheer

2. From Corporate Strategy to Process Performance — What Comes after Business Intelligence?
Helge Heß

3. Managing of Process Key Performance Indicators as Part of the ARIS Methodology
Andreas Kronz

4. Operational, Tool-Supported Corporate Performance Management with the ARIS Process Performance Manager
Markus Driesch, Tobias Blickle

Part 2:.Corporate Performance Management in Practice

5. Successful Process and Performance Controlling in the Power Supply Industry by SÜWAG Energie
André Dreißen, Rainer Heinrichs

6. No Business Intelligence Without Process Intelligence
Helmut Kruppke, Tino Bauer

7. Monitoring with Key Performance Indicators at E.ON Bayern AG Sales Service
Robert Reif, Andreas Kronz, Klaus Miksch

8. Performance Management Based on ITIL in IDS Scheer AG Customer Interaction Center (CIC)
Gregor Loes

9. Process Performance Management in Securities Operations at CREDIT SUISSE
Olaf Klein, Dirk Kogelschatz

10. Closing the Cycle — Measuring, Analyzing and Improving Processes, Performance and Workflows in the Insurance Sector
Herbert Oberländer, Frank Ossig, Michael Linke

11. Performance Management in Power Stations - with openJET, openBMS and ARIS PPM
Bernd Heselmann, Peter Stängle, Andreas Kronz, Klaus Miksch

12. More than Figures — Performance Management of HR-Processes at Vodafone Greece
Petros Panagiotidis, Phillip Knirck, Andreas Kronz

13. Corporate Performance Management in Logistics and Procurement — Focused Identification of Weak Points with Supply Chain Controlling
Steffen Drawert

14. Continuous Measurement and Analysis of Operations Management Processes — ARIS PPM at E.ON Kernkraft GmbH
Karl Ramler, Jürgen Schwarzin, Andreas Kronz, Klaus Miksch

15. Analysis and Optimization of the Credit Application Process at DaimlerChrysler Bank
Lars Müller, Frank Gahse

16. Increasing Customer Satisfaction with Visualized Root-Cause Analysis — CPM Success in the Mass Market at British Telecom
John Bird

17. Monetary Assessment of Performance Management in the Health Care System — Process Cost Analysis at Marienhospital Herne
Holger Raphael, Hendrik Schenck

18. Monitoring ITIL Process Performance at DAB Bank
Simone Sulzmann

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Avainsanat: BUSINESS & ECONOMICS / Management Science BUS042000