Outsourcing to India

Part 1:.Introduction to India

1. First Impressions
2. Indian History and Religion
3. Contemporary Indian Politics
4. Culture and Food
5. Domestic Travel
6. Security Concerns
Part 2:.The Outsourcing Industry in India

7. The Outsourcing Drivers
8. The Major Industry Players in India
9. Ownership Models and Partnership
10. The Major Outsourcing Locations
11. Industry Associations and Research Bodies
Part 3:.How to Organise the Outsourcing Process

12. Management Checklist Introduction
13. Outsourcing Objectives
14. Destination India
15. Outsourcing Flavours
16. Success Criteria
17. Vendor Selection
18. Legal Contract Arrangement
19. Quality and the Service Level Agreement
20. Migration and Knowledge Transfer
21. Culture and Communication
22. Adapt the Organisation
23. Employee Transition and Exit Management
24. The Risk Factors
25. Future Potential

DRM-restrictions

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Avainsanat: BUSINESS & ECONOMICS / Management Science BUS042000