Managing Public Trust

1. Introduction
Barbara Kożuch, Sławomir J. Magala, Joanna Paliszkiewicz

Part I. Trust and Public Trust: Background and Definitions

2. Trust: A Multifaceted Notion
Joanna Paliszkiewicz

3. Understanding Public Trust
Barbara Kożuch

Part II. Public Trust and Organizational Challenges

4. Public Trust and Organizational Change
Sławomir J. Magala

5. Public Trust and Organizational Learning in Academic Institutions in Poland
Barbara Kożuch, Katarzyna Sienkiewicz-Małyjurek, Regina Lenart-Gansiniec

6. The Role and Importance of Trust in the Processes of Human Resource Management
Marek Bugdol

7. Cultural Factors of Trust in a Public Organization as a Workplace
Michał Chmielecki, Łukasz Sułkowski

8. Trust and Strategic Partnerships: Barriers to Developing Dynamic Capabilities in a Public Organization
Jaakko Sivusuo, Josu Takala

Part III. The Development of Public Trust

9. Building Public Trust in Social Media
Dorota Marquardt, Barbara Filipczyk, Jerzy Gołuchowski, Joanna Paliszkiewicz

10. Public Service Design and Public Trust: Conceptualizing the Sustainability
Adam Jabłoński

Part IV. The Dynamics of Public Trust in Organizational Cooperation

11. Mutual Trust: Joint Performance of an Operations Strategy Implementation—Securing the Value Chain by Preparedness
Vesa-Jukka Vornanen, Ari Sivula, Yang Liu, Josu Takala

12. Trust in Public Organizations: An Explanation for Noncooperative Behavior
István Takács, Katalin Takács-György

13. Trust in an Integrated Territorial Investment
Agnieszka Chrisidu-Budnik

Part V. Public Trust in Different Countries

14. Managing Public Trust in Turkey
Fatih Çetin, Özge Demiral

15. Managing Public Trust: Cases from Taiwan
Chun-Yu Chien

16. The Role of Trust in Spatial Planning Processes: The Case of Poland
Agnieszka Chrisidu-Budnik, Jerzy Korczak

17. Intellectual Capital Management and Trust in Public Administration in European Countries
Florinda Matos, Valter Vairinhos, Ana Josefa Matos

Avainsanat: Political Science and International Relations, Public Policy, Governance and Government, Political Sociology, Social Policy, Organizational Studies, Economic Sociology, Public Administration