Improving Service Level Engineering

1. Business and IT Alignment: A Fuzzy Challenge
Roland Schütze

Part I. SLA Dependency Mapping: Towards a Gradual and Bi-polar Concept

2. The Complexity of Virtualized SLA Dependencies
Roland Schütze

3. Couplings: A Bi-polar Concept
Roland Schütze

4. Classifying the Level of Coupling by Intuitionistic Fuzzy Sets
Roland Schütze

Part II. Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA)

5. IFSFIA Solution Approach
Roland Schütze

6. IFSFIA Use Case Within a Data-Centre Environment
Roland Schütze

Part III. Towards ‘Business and IT’ Aligned Service Level Engineering

7. An Intuitionistic Fuzzy Approach for Service Level Management
Roland Schütze

8. Use Cases for Business Impact Assessments
Roland Schütze

9. Conclusion
Roland Schütze

Avainsanat: Business and Management, IT in Business, Management of Computing and Information Systems, Math Applications in Computer Science