Crisis Management in Acute Care Settings

Part I. Basic Principles: Error, Complexity, and Human Behavior

1. The Human Factors: Errors and Skills
Michael St.Pierre, Gesine Hofinger, Robert Simon

2. The Challenge of Acute Healthcare
Michael St.Pierre, Gesine Hofinger, Robert Simon

3. The Nature of Error
Michael St.Pierre, Gesine Hofinger, Robert Simon

4. The Psychology of Human Action
Michael St.Pierre, Gesine Hofinger, Robert Simon

Part II. Individual Factors of Behavior

5. Human Perception: The Way We See Things
Michael St.Pierre, Gesine Hofinger, Robert Simon

6. Information Processing and Mental Models: World Views
Michael St.Pierre, Gesine Hofinger, Robert Simon

7. Goals and Plans: Turning Points for Success
Michael St.Pierre, Gesine Hofinger, Robert Simon

8. Attention: The Focus of Consciousness
Michael St.Pierre, Gesine Hofinger, Robert Simon

9. Stress
Michael St.Pierre, Gesine Hofinger, Robert Simon

10. Strategies for Action: Ways to Achieve Good Decisions
Michael St.Pierre, Gesine Hofinger, Robert Simon

Part III. The Team

11. The Key to Success: Teamwork
Michael St.Pierre, Gesine Hofinger, Robert Simon

12. Speech Is Golden: Communication
Michael St.Pierre, Gesine Hofinger, Robert Simon

13. Leadership
Michael St.Pierre, Gesine Hofinger, Robert Simon

Part IV. Error and Safety in Organizations

14. Organization, Errors, and Safety
Michael St.Pierre, Gesine Hofinger, Robert Simon

15. Strategies for Patient Safety
Michael St.Pierre, Gesine Hofinger, Robert Simon

16. Learning for Safety
Michael St.Pierre, Gesine Hofinger, Robert Simon

Avainsanat: Medicine & Public Health, Anesthesiology, Emergency Medicine, Intensive / Critical Care Medicine, General Psychology