WCOM (World Class Operations Management)

Part I. Cases and Best Practices

1. The Bel Case
Hubert Mayet

2. The Bemis Case
Thomaz P. Gruber

3. L’Oréal Case
Eric Wolff

4. The Saint-Gobain Case
Yannick Courtial

5. The Tetra Pak Case
Giovanni Filippo

Part II. The WCOM™ Model

6. Intro to WCOM™, Why and What: The Loss Concept
Carlo Baroncelli

7. Strategy Deployment
Giorgio Merli, Gaia Zampaglione

8. The Three Phases of WCOM™

Carlo Baroncelli

9. The WCOM™ Organisation: Teamwork, Performance Control, Pillars and Driving System
Carlo Baroncelli

10. WCOMTM in R&D
Mario Galassini

11. WCOMTM in Supply Chain
Clive Geldard

12. WCOM™ in Procurement
Andrea Montermini

13. WCOM™ Business Process Excellence
Francesco Lecis

14. Implementation
Carlo Baroncelli

15. History of TPM and JIPM: The TPM Awards From the Japan Institute of Plant Maintenance (JIPM)
Tsutomu Nakamura

Part III. The Human Side

16. The Human Dynamics in WCOM™

Rajinder Singh

17. Change Management and Leadership
Mark Goodwin

18. Performance Behavior
Neil Webers

19. Shingo Model
Mark Baker

20. TWI (Training Within Industry)
Rajinder Singh, Noela Ballerio

Part IV. Conclusion

21. Key Patterns for a Common Approach
Noela Ballerio, Carlo Baroncelli

Avainsanat: Engineering, Engineering Economics, Organization, Logistics, Marketing, Industrial Organization, Organization, Operations Research, Management Science