Managing Reputation in The Banking Industry

Part I. Theoretical Foundations

1. Reputation, Reputational Risk and Reputational Crisis in the Banking Industry: State of the Art and Concepts for Improvements
Annarita Trotta, Antonia Patrizia Iannuzzi, Vincenzo Pacelli

2. Reputation, Reputational Crisis and Corporate Social Responsibility of Banks: Measurement and Relationships
Stefano Dell’Atti, Antonia Patrizia Iannuzzi

Part II. Learning from Case Studies

3. The Libor Case: A Focus on Barclays
Rosella Carè

4. The Case Study of Goldman Sachs
Vincenzo Pacelli

5. The Case Study of Lehman Brothers
Vincenzo Pacelli

6. UniCredit and Reputation: A Journey Integrating Stakeholders’ Perceptions into Business Planning and Strategies
Antonino d’Eugenio

7. Intesa Sanpaolo: A Case Study on Reputation Management and Its Relationship to Corporate Social Responsibility
Cristina Laura Paltrinieri, Daniela Fraire, Rosella Carè

Part III. From Experience to Knowledge

8. Managing Reputation: Reflections and Operational Suggestions
Stefano Dell’Atti, Vincenzo Pacelli, Stefania Sylos Labini, Annarita Trotta

Avainsanat: Finance, Finance, general, Organizational Studies, Economic Sociology, Business Ethics, Accounting/Auditing