Quality in the 21st Century

1. Quality: From Past Perfect to Future Conditional
Paulo Sampaio, Pedro Saraiva

2. Importance of Data Quality for Analytics
Rajesh Jugulum

3. The Future of Quality: Strategy, Leadership and an Opportunity to Improve Quality of Life on a Global Scale There to Be Seized or Lost
Denis Leonard

4. Common Sense, Use the Right Tool for the Job
Barbara J. Santiano

5. Development of Strategic Quality Metrics for Organizations Using Hoshin Kanri
Elizabeth A. Cudney

6. Customer Experience Driving Quality Transformation
Kandy Senthilmaran

7. The Role of Learning and Exploration in Quality Management and Continuous Improvement
Jamison V Kovach

8. The Efficienti: Quality Professionals of the Twenty-First Century
Austin S. Lin

9. Final Thoughts
Paulo Sampaio, Pedro Saraiva

Avainsanat: Engineering, Quality Control, Reliability, Safety and Risk, Innovation/Technology Management, Performance and Reliability