Díaz, Vicente González-Prida
After–sales Service of Engineering Industrial Assets
Part I. Introduction
1. Researching the After-sales Services and Warranty Management
Vicente González-Prida Díaz, Adolfo Crespo Márquez
Part II. Current Issues in Warranty Management
2. An Initial Case Study. Understanding Warranty Management Issues
Vicente González-Prida Díaz, Adolfo Crespo Márquez
3. State of the Art
Vicente González-Prida Díaz, Adolfo Crespo Márquez
Part III. A Reference Framework for Warranty Management
4. Learning from Maintenance Management Models
Vicente González-Prida Díaz, Adolfo Crespo Márquez
5. Reference Framework
Vicente González-Prida Díaz, Adolfo Crespo Márquez
6. Auditing the Initial Case Study
Vicente González-Prida Díaz, Adolfo Crespo Márquez
Part IV. Development of the Framework Stages
7. Management Effectiveness
Vicente González-Prida Díaz, Adolfo Crespo Márquez
8. Management Efficiency
Vicente González-Prida Díaz, Adolfo Crespo Márquez
9. On the Assessment and Control
Vicente González-Prida Díaz, Adolfo Crespo Márquez
10. Continuous Improvement
Vicente González-Prida Díaz, Adolfo Crespo Márquez
Part V. Extensions to the Framework
11. Intellectual Capital in the Technical Assistance
Vicente González-Prida Díaz, Adolfo Crespo Márquez
12. Maintainability and the After-sales Service
Vicente González-Prida Díaz, Adolfo Crespo Márquez
13. Dynamic Modeling and Bayesian Networks in the After-sales Service
Vicente González-Prida Díaz, Adolfo Crespo Márquez
Part VI. Results and Conclusions
14. Summary of Results and Conclusions
Vicente González-Prida Díaz, Adolfo Crespo Márquez
Avainsanat: Engineering, Quality Control, Reliability, Safety and Risk, Engineering Economics, Organization, Logistics, Marketing, Innovation/Technology Management
- Tekijä(t)
- Díaz, Vicente González-Prida
- Márquez, Adolfo Crespo
- Julkaisija
- Springer
- Julkaisuvuosi
- 2014
- Kieli
- en
- Painos
- 2014
- Sivumäärä
- 22 sivua
- Kategoria
- Tekniikka, energia, liikenne
- Tiedostomuoto
- E-kirja
- eISBN (PDF)
- 9783319037103