Self-Service in the Internet Age

2. Social Networking and eDating: Charting the Boundaries of an Emerging Self-Service Arena
Celia T. Romm, Dave Oliver

3. The Role and Implications of the Internet in Healthcare Delivery
Alex Broom

4. Self-Service and E-Education: The Relationship to Self-Directed Learningself-directed learning


Marilyn A. Wells, Phillip W. J. Brook

5. Stakeholder Expectations of Service Quality in a University Web Portal
Mary Tate, Joerg Evermann, Beverley Hope, Stuart Barnes

6. Cybermediation in the Tourism and Travel Industries
Les Killion

7. Tricks and Clicks: How Low-Cost Carriers Ply Their Trade Through Self-Service Websites
Chris Barry, Ann M. Torres

8. Experiences of Users from Online Grocery Stores
Mark Freeman

9. The Virtual Shopping Aisle: More or Less Work?
Dave Oliver, Celia Romm Livermore

10. The Customer Rules and Other e-ShoppingE-shopping
Myths
Rachel McLean, Helen Richardson

11. Internet Banking: An Interaction Building Channel for Bank-Customer Relationships
Madhumita Banerjee

12. Sense or Sensibility?: How Commitment Mediates the Role of Self-Service Technology on Loyalty
Sangeeta Singh, Line Lervik Olsen

13. Web-Based Self-Service Systems for Managed IT Support: Service Provider Perspectives of Stakeholder-Based Issues
Vanessa A. Cooper, Sharman Lichtenstein, Ross Smith

14. An Explanatory Model of Self-Service on the Internet
Dave Oliver, Celia Romm Livermore, Neveen Awad Farag

Avainsanat: Computer Science, Computers and Society, Information Systems Applications (incl.Internet)