Service Level Agreements for Cloud Computing

1. Motivation and Overview
Joe M. Butler, Ramin Yahyapour, Wolfgang Theilmann

2. A Reference Architecture for Multi-Level SLA Management
Jens Happe, Wolfgang Theilmann, Andrew Edmonds, Keven T. Kearney

3. The Open Reference Case A Reference Use Case for the SLA@SOI Framework
Christoph Rathfelder, Benjamin Klatt, Giovanni Falcone

4. The SLA Model
Keven T. Kearney, Francesco Torelli

5. Service Construction Meta-Model
Jens Happe, Wolfgang Theilmann, Alexander Wert

6. Translation of SLAs into Monitoring Specifications
Khaled Mahbub, George Spanoudakis, Theocharis Tsigkritis

7. Penalty Management in the SLA@SOI Project
Constantinos Kotsokalis, Juan Lambea Rueda, Sergio García Gómez, Augustín Escámez Chimeno

8. Dynamic Creation of Monitoring Infrastructures
Howard Foster, George Spanoudakis

9. Runtime Prediction
Davide Lorenzoli, George Spanoudakis

10. Software Performance and Reliability Prediction
Franz Brosch

11. G-SLAM – The Anatomy of the Generic SLA Manager
Miguel Angel Rojas Gonzalez, Peter Chronz, Kuan Lu, Edwin Yaqub, Beatriz Fuentes, Alfonso Castro, Howard Foster, Juan Lambea Rueda, Augustín Escámez Chimeno

12. A Generic Platform for Conducting SLA Negotiations
Edwin Yaqub, Philipp Wieder, Constantinos Kotsokalis, Valentina Mazza, Liliana Pasquale, Juan Lambea Rueda, Sergio García Gómez, Augustín Escámez Chimeno

13. Management of the Business SLAs for Services eContracting
Sergio García Gómez, Juan Lambea Rueda, Augustín Escámez Chimeno

14. Model-Driven Framework for Business Continuity Management
Ulrich Winkler, Wasif Gilani

15. Managing Composite Services
Sam Guinea, Annapaola Marconi, Natalia Rasadka, Paolo Zampognaro

16. SLA-Enabled Infrastructure Management
John Kennedy, Andrew Edmonds, Victor Bayon, Pat Cheevers, Kuan Lu, Miha Stopar, Damjan Murn

17. Introduction to the SLA@SOI Industrial Use Cases
Joe M. Butler

18. The ERP Hosting Use Case Scenario
Wolfgang Theilmann, Jens Happe, Ulrich Winkler

19. The Enterprise IT Use Case Scenario
Michael Nolan, Joe M. Butler

20. The Service Aggregator Use Case Scenario
Juan Lambea Rueda, Sergio García Gómez, Augustín Escámez Chimeno

21. The eGovernment Use Case Scenario
Giampaolo Armellin, Annamaria Chiasera, Ganna Frankova, Liliana Pasquale, Francesco Torelli, Gabriele Zacco

Avainsanat: Computer Science, Computer Communication Networks, Business Information Systems, Database Management, Information Storage and Retrieval, Information Systems and Communication Service