The Science of Service Systems

1. Introduction of the Science of Service Systems
Haluk Demirkan, James C. Spohrer, Vikas Krishna

2. Embedding the New Discipline of Service Science
Irene Ng, Roger Maull, Laura Smith

3. Key Dimensions of Service Systems in Value-Creating Networks
Cristina Mele, Francesco Polese

4. Making a Science of Service Systems Practical: Seeking Usefulness and Understandability while Avoiding Unnecessary Assumptions and Restrictions
Steven Alter

5. Flexible Service Systems
Artem Polyvyanyy, Mathias Weske

6. Semantics for Smart Services
Charles Petrie, Axel Hochstein, Michael Genesereth

7. Designing Auctions for Coordination in Service Networks
Clemens Dinther, Benjamin Blau, Tobias Conte, Christof Weinhardt

8. Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion
Martin Böttcher, Klaus-Peter Fähnrich

9. Onto-ServSys: A Service System Ontology
Manuel Mora, Mahesh Raisinghani, Ovsei Gelman, Miguel Angel Sicilia

10. A Framework that Situates Technology Research Within the Field of Service Science
Kelly Lyons

11. Customer-Driven Value Co-creation in Service Networks
Stephen K. Kwan, Soe-Tsyr Yuan

12. Towards Service System Governance: Leveraging Service System Grammar to Empower Value Co-creation
Stefan Puehl

13. Service Science: The Opportunity to Re-think What We Know About Service Design
Chris Voss, Juliana Hsuan

14. Service Science Learning: Exploring the Challenge of Cross Disciplinary and Academia–Company Collaboration
Jos G. A. M. Lemmink, Jayanta Chatterjee

15. An Engineering Perspective on Service Science
Duncan McFarlane

16. Service Systems in Changing Paradigms: An Inquiry Through the Systems Sciences
David Ing

17. Service Customization Research: A Review and Future Directions
P. K. Kannan, John Healey

18. Service and Science
James C. Spohrer, Haluk Demirkan, Vikas Krishna

Avainsanat: Computer Science, Management of Computing and Information Systems, Management/Business for Professionals, Operations Research/Decision Theory, Business Information Systems