Service Systems Implementation

1. Introduction of Service Systems Implementation
Haluk Demirkan, James C. Spohrer, Vikas Krishna

2. Data-Driven Simulation-Enhanced Optimization of People-Based Print Production Service
Sudhendu Rai

3. Intelligent Document Gateway: A Service System Case Study and Analysis
Vikas Krishna, Ana Lelescu

4. A Framework for the Design of Service Systems
Yao-Hua Tan, Wout Hofman, Jaap Gordijn, Joris Hulstijn

5. Surviving Nuclear Winter Towards a Service-Led Business
Michael Rocha, Timothy Chou

6. Towards an Operations Strategy for the Infusion of Product-Centric Services into Manufacturing
Tim S. Baines, Howard W. Lightfoot

7. Theory of Constraints for Services: Past, Present, and Future
John A. Ricketts

8. An Assessment Tool for Establishing Infrastructure as a Service Capability Maturity
Justin Nieuwerth, Marco Spruit, Danny Zijlstra

9. Customer–Provider Strategic Alignment: A Maturity Model
Jerry Luftman, Carol V. Brown, S. Balaji

10. CIO in a Service Economy
Paul G. Sorenson

11. Service Productivity How to Measure and Improve It?
Erik Hartigh, Marc Zegveld

12. Value Co-creation from the Consumer Perspective
Steve Baron, Gary Warnaby

13. Metrics That Matter: Measuring and Improving the Value of Service
Thomas J. Buckholtz

14. Succeeding Through Service Innovation: Consumer Directed Care in the Aged Care Sector
Linda Wilkins, Carmel Laragy, Hossein S. Zadeh

15. Measurement in Service Businesses: Challenges and Future Directions
Rajesh Kumar Tyagi

16. An Integrated View of Service Innovation in Service Networks
Renu Agarwal, Willem Selen

17. A Service Systems Perspective of E-Government Development
Chee Wei Phang, Atreyi Kankanhalli

18. Predictive Systems for Customer Interactions
Ravi Vijayaraghavan, Sam Albert, Vinod Kumar Singh, Pallipuram V. Kannan

Avainsanat: Computer Science, Management of Computing and Information Systems, Management/Business for Professionals, Operations Research/Decision Theory, Business Information Systems