Grigoroudis, Evangelos
Customer Satisfaction Evaluation
1. Introduction
Evangelos Grigoroudis, Yannis Siskos
2. Basic Methodological Approaches
Evangelos Grigoroudis, Yannis Siskos
3. Other Methodological Approaches
Evangelos Grigoroudis, Yannis Siskos
4. MUSA: Multicriteria Satisfaction Analysis
Evangelos Grigoroudis, Yannis Siskos
5. Extensions of the MUSA Method
Evangelos Grigoroudis, Yannis Siskos
6. Advanced Topics on the MUSA Method
Evangelos Grigoroudis, Yannis Siskos
7. Customer Satisfaction Surveys and Barometers
Evangelos Grigoroudis, Yannis Siskos
8. Applications in Business Organizations
Evangelos Grigoroudis, Yannis Siskos
9. Customer Satisfaction and Information Systems
Evangelos Grigoroudis, Yannis Siskos
Avainsanat: Economics/Management Science, Business/Management Science, general, Operations Research/Decision Theory, Operations Research, Mathematical Programming
- Tekijä(t)
- Grigoroudis, Evangelos
- Siskos, Yannis
- Julkaisija
- Springer
- Julkaisuvuosi
- 2010
- Kieli
- en
- Painos
- 1
- Sarja
- International Series in Operations Research & Management Science
- Sivumäärä
- 10 sivua
- Kategoria
- Talous
- Tiedostomuoto
- E-kirja
- eISBN (PDF)
- 9781441916402
