Metrics

1. Establishing A Common Language
Martin Klubeck

2. Designing Metrics
Martin Klubeck

3. Planning a Good Metric
Martin Klubeck

4. Using Metrics as Indicators
Martin Klubeck

5. Using the Answer Key
Martin Klubeck

6. Start with Effectiveness
Martin Klubeck

7. Triangulation
Martin Klubeck

8. Expectations
Martin Klubeck

9. Creating and Interpreting the Metrics Report Card
Martin Klubeck

10. Final Product: The Metrics Report Card
Martin Klubeck

11. Advanced Metrics
Martin Klubeck

12. Creating the Service Catalog
Martin Klubeck

13. Establishing Standards and Benchmarks
Martin Klubeck

14. Respecting the Power of Metrics
Martin Klubeck

15. Avoiding the Research Trap
Martin Klubeck

16. Embracing Your Organization’s Uniqueness
Martin Klubeck

Avainsanat: Computer Science, Computer Science, general