Thiadens, Theo
Manage IT!
Part 1. IT management: The basis
1. The basis of the field
2. Supplying IT products and services within an architecture
Part 2. Traditional IT management: organizing demand and supply
3. Task focussed and simultaneous process-focussed supply of facilities
4. The demand-side: functional management (using the method BiSL)
5. The supply-side: application management (using the method ASL)
6. The supply-side: exploitation (using methods like ITIL, MOF-MSF/eTOM)
7. Organizing IT Tasks and Processes
Part 3. Controlling IT facilities
8. Controlling IT facilities (IT governance)
9. House in order: evaluating and improving
10. Innovation from the customer and the chain perspective
Part 4. Aspects of IT management
11. The financial aspects
12. The personnel aspects
13. Procurement of IT products and services (using the method ISPL)
14. Controlling contracts using service level agreements
15. Securing IT facilities (according to amongst others ISO 17799)
16. Standardization of content, process and product
Part 5. IT management tomorrow
17. IT management en route to 2027 (a.o. ITIM)
DRM-restrictions
Printing: not available
Clipboard copying: not available
Avainsanat: COMPUTERS / Computer Science COM014000
- Tekijä(t)
- Thiadens, Theo
- Julkaisija
- Springer
- Julkaisuvuosi
- 2005
- Kieli
- en
- Painos
- 1
- Kategoria
- Tietotekniikka, tietoliikenne
- Tiedostomuoto
- E-kirja
- eISBN (PDF)
- 9781402037108