Managing Change

1. Introduction
Susanne Boch Waldorff, Anne Reff Pedersen, Louise Fitzgerald, Ewan Ferlie

Part I. Designing Change Processes

2. The Ideas and Implementation of Public Health Policies: The Norwegian Case
Charlotte Kiland, Gro Kvåle, Dag Olaf Torjesen

3. The Path from Policy to Practice: Resilience of Everyday Work in Acute Settings
Robyn Clay-Williams, Julie K. Johnson, Deborah Debono, Jeffrey Braithwaite

4. Dealing with the Challenges of Healthcare Reform: American Hospital Systems Strive to Improve Access and Value through Retail Clinics
Amer Kaissi

5. Institutional Logics and Micro-processes in Organizations: A Multi-actor Perspective on Sickness Absence Management in Three Dutch Hospitals
Nicolette Gestel, Daniel Nyberg, Emmie Vossen

Part II. The Role of Professions in Change Processes

6. The Persistence of Professional Boundaries in Healthcare: A Re-examination Using a Theory of Foundational Values
Kathleen Montgomery, Wendy Lipworth, Louise Fitzgerald

7. Medical Doctors and Health System Improvement: Synthesis Results and Propositions for Further Research
Jean-Louis Denis, G. Ross Baker

8. The Role of the Quality Coordinator: Articulation Work in Quality Development
Marie Henriette Madsen

9. The Role of Outside Consultants in Shaping Hospital Organizational Change
Amit Nigam, Esther Sackett, Brian Golden

Part III. Leadership and Organizational Change

10. NHS Managers: From Administrators to Entrepreneurs?
Mark Exworthy, Fraser Macfarlane, Micky Willmott

11. Opportunity Does Matter: Supporting Doctors-in-Management in Hospitals
Marco Sartirana

12. A New Approach to Hybrid Leadership Development
Charlotte Croft

Part IV. Change Programmes: Content and Performance

13. Scotland ‘Bold and Brave’? Conditions for Creating a Coherent National Healthcare Quality Strategy
Aoife M. McDermott, David R. Steel, Lorna McKee, Lauren Hamel, Patrick C. Flood

14. The Social Spaces of Accountability in Hybridized Healthcare Organizations
Aris Komporozos-Athanasiou, Mark Thompson

15. Culture Shock and the NHS Diaspora: Coping with Cultural Difference in Public-Private Partnerships
Justin Waring, Amanda Crompton

16. Organizational Healthcare Innovation Performed by Contextual Sense Making
Anne Reff Pedersen

Avainsanat: Business and Management, Management, Operations Management, Organization, Business Strategy/Leadership, Development Economics, Human Resource Management