The Handbook of Global Outsourcing and Offshoring

1. Introduction
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

Part I. Making a Sourcing Decision

2. Overview of the Global Sourcing Marketplace
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

3. Sourcing Models: What and When to Outsource or Offshore
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

4. Country Attractiveness for Sourcing
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

5. The Attractiveness of Western Countries for Outsourcing Services and Backsourcing
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

Part II. Building Sourcing Competencies

6. Supplier Configurations and Capabilities
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

7. Supplier Selection, Retained Management Capabilities and Legal Issues
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

8. Leveraging Knowledge and Expertise
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

Part III. Managing Sourcing Relationships

9. The Outsourcing Life Cycle and the Transition Phase
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

10. Governance of Outsourcing Relationships
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

11. Managing Globally Distributed Teams
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

12. Captive and Shared Service Centres
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

13. Innovation Through Outsourcing
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

Avainsanat: Business and Management, Operations Management, International Business, International Economics, Organization, Business Strategy/Leadership, Market Research/Competitive Intelligence