Performance Information in the Public Sector

1. Introduction: Using Public Sector Performance Information
Steven Walle, Wouter Dooren

Part I. Bureaucracy

2. Nothing New Under the Sun? Change and Continuity in the Twentieth-Century Performance Movements
Wouter Dooren

3. Advocacy and Learning: An Interactive-Dialogue Approach to Performance Information Use
Donald Moynihan

4. Performance Information and Performance Steering: Integrated System or Loose Coupling?
Per Lægreid, Paul G. Roness, Kristin Rubecksen

5. Performance Measurement Beyond Instrumental Use
Patria Lancer Julnes

6. Comparing Performance across Public Sectors
Geert Bouckaert, John Halligan

7. Hitting the Target and Missing the Point? Developing an Understanding of Organizational Gaming
Zoe Radnor

8. Performance Management Systems: Providing Accountability and Challenging Collaboration
Kathryn G. Denhardt, Maria P. Aristigueta

Part II. Politics and Society

9. Determinants of Performance Information Utilization in Political Decision Making
Jostein Askim

10. UK Parliamentary Scrutiny of Public Service Agreements: A Challenge Too Far?
Carole Johnson, Colin Talbot

11. Performance Information and Educational Policy Making
Åge Johnsen

12. Rational, Political and Cultural Uses of Performance Monitors: The Case of Dutch Urban Policy
Dennis Kool

13. Reporting Public Performance Information: The Promise and Challenges of Citizen Involvement
Alfred Tat-Kei Ho

14. Publishing Performance Information: An Illusion of Control?
Steven Walle, Alasdair Roberts

15. Epilogue: The Many Faces of Use
Harry Hatry

Avainsanat: Political Science and International Relations, Public Policy, Political Science, Public Administration