Developing successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding People shows you how to establish and develop extremely effective relationships by providing you with techniques to better identify and understand the intrinsic needs of others. As a result, you will achieve better team dynamics, increased sales and client satisfaction, higher levels of employee engagement and performance, and even more satisfying marriages and friendships. This book provides the tools to understand others' unique communication style as well as your own. Get detailed advice on how to adjust to diverse communication styles, develop a unifying language for the organization, and better match motivational techniques to team members. Through storytelling and experiential exercises, author Dave Mitchell helps you gain insight into your own unique interaction style and teaches you how to communicate, motivate, sell, and service more successfully no matter the personality types involved.
- Offers insight into the behavior cues and questions to ask to better understand someone's interactive preferences
- Explains how to enhance your sales efforts by better targeting your brand message to the client's style so that your products/services resonate with them more
- Examines strategies for creating a high performing work environment and achieve greater customer service excellence
- Contains conflict resolution strategies, including how to effectively work out differences within a team, between work units, with customers, and even in your personal life
Armed with the ability to interpret the behavior of the people around you, you will achieve greater levels of success at work and at home while also learning how to better handle the difficult situations involving people in your life.
Avainsanat: effective communication skills; listening skills; communication at work; personality types; communication exercises; communication skills in the workplace; effective communication; communication in the workplace; people skills; resolving conflict; managing conflict; conflict resolution at work; ways to resolve conflict; conflict management strategies; conflict resolution styles; communication skills activities; assertive communication; how to communicate effectively; conflict resolution in the workplace; conflict resolution techniques; workplace conflict resolution; conflict management; conflict resolution training; communications skills; types of communication styles; conflict resolution activities; open communication; conflict resolution strategies; conflict resolution skills; conflict in the workplace; communication style; effective communication techniques; communication skills; how to manage conflict; how to avoid conflict; conflict resolution; communication techniques; communication styles; the power of understanding people; dave Mitchell; leadership; leadership development; leadership skills; selling; selling skills; consultative selling; service; customer service; service excellence; customer service excellence; motivation, inspiring employees, motivating employees, conflict in marriages, successful marriages; communicating with your spouse, leading others, inspiring others, motivating others, the Leadership Difference; performance improvement; performance enhancement; peak performance; communicating with your spouse; teamwork; team dynamics; team performance; leading a team; motivating a team; inspiring a team; dealing with difficult people; relationships; managing people; managing a team; supervising; supervising a team; leading people; work relationships; happy marriages; interaction; interactive style; interacting at work; interacting with customers, interacting with employees; interacting with my spouse; talking to customers; customer satisfaction; understanding others; understanding customers; understanding people; understanding my spouse; fighting with spouse