Providing essential guidance for information management, this book helps you understand the basics of information management, how to design and launch customer intelligence campaigns, and optimize existing customer intelligence processes.
- How to align information management with company strategy
- Examines how to get, grow, and retain valuable customers
- Discusses how to optimize existing customer intelligence processes
Showing you how to make extensive use of data, statistical, and quantitative analysis, explanatory and predictive modeling, and fact-based management to drive decision making, Business Analytics for Customer Intelligence provides you with the tools your business needs to optimize you data driven processes.
Avainsanat: Strategic Marketing, business analytics for customer intelligence, gert laursen, Competing on Analytics, Thomas H. Davenport, Jeanne G. Harris, Analytics at Work, Robert Morison, Marketing Metrics, Paul W. Farris, Neil T. Bendle, Phillip E. Pfeifer, and David J. Reibstein, analytical competition, analytical competitors, analytics and business performance, analytical initiatives, analytical professionals, analytical companies, analytical people, revenue management system, analytical orientation, distinctive capability, analytical group