Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams

A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, this book shows how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively.

Avainsanat: techniques for dealing with conflict in organizations, strategies for dealing with conflict in organizations, how to deal with conflict in organizations, model for dealing with organizational conflict, establishing norms for handling conflict, individuals dealing with conflict in organizations, effective communication techniques, constructive communication techniques, helping other deal with conflict, organization problems and conflict, leadership development, conflict resolution