DiJulius, John R.
What's the Secret?: To Providing a World-Class Customer Experience
What's the Secret? gives you an inside look at the world-class customer service strategiesof some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
- Tekijä(t)
- DiJulius, John R.
- Julkaisija
- John Wiley and Sons, Inc.
- Julkaisuvuosi
- 2008
- Kieli
- en
- Painos
- 1
- Sivumäärä
- 240 sivua
- Kategoria
- Talous
- Tiedostomuoto
- E-kirja
- eISBN (ePUB)
- 9781118039427
- Painetun ISBN
- 9780470196120