Sommerville, Kerry L.
Hospitality Employee Management and Supervision: Concepts and Practical Applications
In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry.
Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation.
Each chapter in this lively and engaging text features:
- Quotations--Various practitioners in the hospitality industry highlight the chapter's focus
- Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them
- HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter
- Tales from the Field--Hospitality employees provide accounts of the various challenges they face in the industry
- Ethical Dilemmas--Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry
- Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts
- Hands-On HRM--Mini-cases based on real-world situations with discussion questions
- Chapter Key Terms--Bolded within the chapter and then listed at the end of each chapter with definitions
Avainsanat: BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism BUS081000
- Tekijä(t)
- Sommerville, Kerry L.
- Julkaisija
- John Wiley and Sons, Inc.
- Julkaisuvuosi
- 2007
- Kieli
- en
- Painos
- 1
- Sivumäärä
- 352 sivua
- Kategoria
- Talous
- Tiedostomuoto
- E-kirja
- eISBN (PDF)
- 9780470074275
- Painetun ISBN
- 9780471745228