Knowledge Services Management

1. Defining Competitive Advantage in Knowledge Services
Peter K. Mills, Kevin M. Snyder

2. Understanding The Logic Of Knowledge Service Sustainability: Customer Alliances
Peter K. Mills, Kevin M. Snyder

3. Building Advantage: Managing Customer Alliances By Professional Distance
Peter K. Mills, Kevin M. Snyder

4. Building Knowledge Advantage: Internal Market Imperatives
Peter K. Mills, Kevin M. Snyder

5. Building Advantage: Management By Mistrust In Controlling Empowered Proventure Workers
Peter K. Mills, Kevin M. Snyder

6. Building Advantage: Designing The Right Structure For Knowledge Services
Peter K. Mills, Kevin M. Snyder

7. The Internal Promotion Of Ideas
Peter K. Mills, Kevin M. Snyder

8. Conclusion
Peter K. Mills, Kevin M. Snyder

Avainsanat: Economics/Management Science, Management/Business for Professionals, Management of Computing and Information Systems, Business/Management Science, general, Organization/Planning