Townend, Anni
Assertiveness and Diversity
Part I. Overview of the Book
1. Introduction
Anni Townend
Part II. What is Assertiveness?
2. Philosophy of Assertiveness
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3. Positive Self-Assertion
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4. Assertive Communication
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5. Assertive Relationships
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6. Managing Conflict
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7. Dealing with Bullying
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Part III. Working with Personality Differences
8. Models for Working with Personality Differences
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9. Using the MBTI
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10. Using FIRO-B
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11. Belbin Team Roles
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12. The Learning Cycle and Learning Styles
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Part IV. Multicultural Differences, Differences of Sexual Orientation, and Gender Difference
13. Multicultural Differences
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14. Differences in Sexual Orientation
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15. Gender Difference
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16. Working with Multicultural Differences
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Part V. Assertiveness and Diversity in Organizations
17. Making the Business Case for Diversity
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18. Meeting the Work–Life Balance Needs of Employees
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19. Corporate Ombuds
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20. Workplace Counseling
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21. The Power of Assertive Relationships
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22. 360 Review Feedback
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23. Assertive Leadership
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24. Coaching
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25. Promoting Happiness at Work
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26. Conclusions
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Avainsanat: Business and Management, Human Resource Management, Business Strategy/Leadership
- Tekijä(t)
- Townend, Anni
- Julkaisija
- Springer
- Julkaisuvuosi
- 2007
- Kieli
- en
- Painos
- 1
- Sivumäärä
- 288 sivua
- Kategoria
- Talous
- Tiedostomuoto
- E-kirja
- eISBN (PDF)
- 9780230582019
- Painetun ISBN
- 978-1-349-54403-5