Systems Thinking: From Heresy to Practice

1. Introduction
Keivan Zokaei, John Seddon, Brendan O’Donovan

Part I. Systems Thinking in Public Sector

2. How Systems Thinking Provides a Framework for Change: A Case Study of Disabled Facilities Grant Service in Neath Port Talbot County Borough Council
Keivan Zokaei

3. Systems Thinking in Adult Social Care: How Focusing on a Customer’s Purpose Leads to Better Services for the Vulnerable in Society and Enhances Efficiency
Brendan O’Donovan

4. Seeing Shared Work within a System
Rhian Hamer, Sarah Lethbridge

5. Improving Performance Throughout a Housing Supply Chain: Portsmouth City Council’s Systems Thinking Transformation
Brendan O’Donovan, Keivan Zokaei

6. Organisational Change: Evaluating Systems Thinking in the UK Housing Sector — A Work in Progress
Joe Marshall

7. Rethinking for Radical Improvement in the Delivery of Housing Services: An Overview of the Application of Systems Thinking in the Housing Sector
Donna Samuel, Barry Evans

8. Systems Thinking for Public Services: Adopting Manufacturing Management Principles
Ayham Jaaron, Chris Backhouse

Part II. Systems Thinking in Private Sector

9. Real Service Improvement: An Empirical Investigation of Service Improvement Initiatives within a UK Bank
David Longbottom, Julie Hilton, Ying Xia-Zheng

10. Electrifying Performance: A Study of a Systems Thinking Intervention at a UK Electrical Distribution Network Operator
Mark Hopkinson

11. Improving Software Project Management in Bureaucracies
Peter Middleton, Brendan O’Donovan

12. The System is Always Greater than its Parts: Using the Theory of Constraints and Factory Physics to Transform Manufacturing Operations
Justin Watts

Avainsanat: Business and Management, Operations Management, Business Mathematics, Operation Research/Decision Theory, Industries, Human Geography