The Practice of Outsourcing

Part I. Introduction

1. Outsourcing Practice: The Search for Flexibility and Control
Leslie Willcocks, Mary Lacity

Part II. Studies of Outsourcing’s Rise to Prominence

2. Realizing Outsourcing Expectations: Incredible Promises, Credible Outcomes
Mary Lacity, Rudy Hirschheim, Leslie Willcocks

3. Contracting and Relationships in IT Outsourcing
Guy Fitzgerald, Leslie Willcocks

4. Cooperative Partnerships and IT Outsourcing: From Contractual Obligation to Strategic Alliance?
Leslie Willcocks, Chong Choi

5. Offshore Outsourcing: A Country Too Far?
Kuldeep Kumar, Leslie Willcocks

6. IT Outsourcing in Public Sector Contexts: Researching Risk and Strategy
Leslie Willcocks, Mary Lacity, Thomas Kern

7. IT Sourcing: Examining the Privatization Option in Public Administration
Mary Lacity, Leslie Willcocks

8. Analyzing IT Outsourcing Decisions: Size, Interdependency and Risk
Wendy Currie, Leslie Willcocks

9. Information Technology Insourcing: Myths and Realities
Rudy Hirschheim, Mary Lacity

10. Contracts, Control and “Presentation” in IT Outsourcing
Thomas Kern, Leslie Willcocks

Part III. Studies 2000–2008: From IT to Business Process and Offshore Outsourcing

11. IT Outsourcing Configuration: Defining and Designing Outsourcing Arrangements
Sara Cullen, Peter Seddon, Leslie Willcocks

12. IT Outsourcing Success: A Framework for Assessing Intentions and Outcomes
Sara Cullen, Peter Seddon, Leslie Willcocks

13. Business Process Outsourcing: The Promise of the Enterprise Partnership Model
David Feeny, Leslie Willcocks, Mary Lacity

14. Outcomes from Offshore Outsourcing: Evidence from a Client’s Perspective
Joseph Rottman, Mary Lacity

15. Offshore Outsourcing, Strategy and the Role of Social Capital
Joseph Rottman, Mary Lacity

16. Creating Global Shared Services: Sourcing Lessons from Reuters
Mary Lacity, Jim Fox

Avainsanat: Business and Management, Operations Management, Management, Economics, general, Operation Research/Decision Theory, IT in Business