Engaging Public Sector Clients

1. Introduction: Client Co-production of Public Services
John Alford

2. The Co-production Concept
John Alford

3. Clients in the Public Sector
John Alford

4. Legal Compliance, Regulation, and Co-production
John Alford

5. Theoretical Constructs and Methodology
John Alford

6. Postal Service Customers as Co-producers
John Alford

7. Long-term Unemployed People as Co-producers
John Alford

8. Taxpayers as Co-producers
John Alford

9. Client Co-production: An Exchange Perspective
John Alford

10. Managing for Client Co-production
John Alford

11. Implications
John Alford

Avainsanat: Political Science and International Relations, Public Policy, Public Administration, Political Science, Management, Marketing, Landscape/Regional and Urban Planning